Académie Française Mehraban
Last Updated: September 2026
Introduction
This policy explains the cancellation, refund, and access-extension conditions applicable to services purchased from Académie Française Mehraban. Conditions vary depending on the type of product or service purchased.
Purchases of memberships providing access to simulated mock exams, educational packages, and video content are considered final once the user’s access has been activated and are not eligible for cancellation, exchange, or refund, except where applicable law provides the consumer with a different right.
The access period for digital products begins when access is activated in the user’s account, unless different conditions are expressly stated at the time of purchase.
Failure to use the service, limited use, a change of mind after purchase, an accidental purchase, failure to complete exams or educational content, or failure to use the entire access period does not, by itself, create a right to cancellation, extension, or refund.
If a user is unable to access a purchased service for a period of time because of a technical issue attributable to the systems or services of Académie Française Mehraban, the confirmed period of disruption will be added to the user’s access period after the issue has been reviewed and confirmed. This is intended to ensure that the user receives the full access period purchased.
Where the technical issue can be resolved and the lost access time can be compensated by extending the access period, the technical issue itself does not create a right to a refund, except where applicable law provides otherwise.
Users must report a technical issue as soon as possible and no later than 3 calendar days after the issue occurs or is noticed. The report must be submitted through the official email address of Académie Française Mehraban.
To allow the request to be reviewed, the user must provide sufficient information, including the email address associated with the account, the type of service purchased, a description of the issue, the approximate date and time of the issue, and, where possible, a screenshot showing the error.
Requests submitted after the 3-day period may not qualify for an extension of access where the passage of time makes it impossible to accurately review and verify the relevant technical records.
Problems involving the user’s Internet connection, Internet speed or outages, the device being used, browser, personal device settings, incorrect or forgotten login credentials, or other circumstances outside the control of Académie Française Mehraban are not considered technical disruptions attributable to the Academy and do not qualify for an extension of access or a refund.
Cancellation conditions for online classes are different from those applicable to digital products.
Cancellation, rescheduling, or discontinuation of private or group classes may be handled according to the conditions communicated at registration, any agreement between Académie Française Mehraban and the student, and applicable legal requirements.
Where cancellation of a class or course creates a legal right to a refund, the refundable amount will be determined based on the services already provided at the time of cancellation and any other applicable legal conditions or limitations.
If a class session is cancelled by Académie Française Mehraban, a replacement session or another appropriate solution will be coordinated with the student.
Any official request concerning technical issues, cancellation, refunds, or other matters relating to purchases and services must be submitted exclusively through the official email address of Académie Française Mehraban.
Messages sent by telephone, WhatsApp, social media, or other communication channels are not considered official requests for the review of a cancellation or refund.
The email request must contain sufficient information to identify the user account, the relevant purchase or service, and the nature of the request.
Where a refund is approved under this policy or required by applicable law, the amount will generally be returned through the same payment method used for the original purchase, unless this is not possible or another method is required by agreement or law.
Académie Française Mehraban will process approved refunds within the period required by applicable law. The time required for the funds to appear in the customer’s account may also depend on the bank, card issuer, or payment service provider.
If Académie Française Mehraban is unable to provide a purchased service, or if circumstances arise in which applicable laws in Quebec or Canada provide the consumer with a right to cancellation, refund, or another legal remedy, the request will be handled in accordance with the applicable legal requirements.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under applicable law.
Official requests relating to technical issues, cancellations, or refunds must be submitted through the Academy’s official email address.
Email: academymehraban@gmail.com
Académie Française Mehraban
Website: www.academymehraban.com
Phone / WhatsApp: +1 263 355 0298
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